Our Client - an Industry Leading Utilities Organization - is seeking a Customer Service Representative to bring onto the team. Please see below for details:
Job Title: Customer Service Representative
Location: Big Island, Hawaii (Waikoloa Village)
Duration: 6 mo + Contract
Salary Range: 18-23/hour
ESSENTIAL FUNCTIONS:
- Accurately balance and complete a daily cash report
- Takes customer orders and provides high-quality customer service as necessary
- Assists customers in person and by phone, addressing questions regarding billing, payments, conservation and water quality
- Enters data into the computer as required with speed and accuracy
- Performs a variety of routine clerical work, including filing, scanning, and collections, processing payments, scheduling appointments, and compiling reports
- Operates standard office equipment, including word processing equipment as assigned; may perform duties on computer spreadsheet programs
- Performs major cashiering duties, including taking payments in person, processing credit card payments, balances individual cash drawer, and prepares bank deposits
- Edits meter reading, writes and resolves service orders, folds and stuffs bills as requested
- Updates customer accounts as needed
- Corresponds with customers regarding metered billing status
- Scans and saves service orders, files customer and system service orders
- Participates in the Company's Continuous Improvement Process
- Performs other similar duties as assigned
MINIMUM QUALIFICATIONS:
- High school diploma or GED
- Five years of customer service experience in an administrative or clerical capacity
- Excellent customer service skills with a pleasant and professional manner
- Must be available to work extended hours as required for customer needs
- Valid State Driver's License
Required Knowledge, Skills, and Abilities:
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- Account skills for compiling adjustment and completing deposits
- Fast and accurate data entry skills
- Proficient with Outlook, Microsoft Word and Excel
- Proficiency required in handling and balancing cash
- Knowledge of English usage, spelling, grammar, and punctuation
- Knowledge of office methods and equipment, including filing systems
- Knowledge of principles and practices of customer service
- Ability to operate a personal computer and other office equipment
- Ability to manage multiple tasks accurately and with good humor
- Ability to take initiative to address and resolve problems.
- Ability to work as a team member.
- Ability to perform procedures in an organized and accurate manner.
- Ability to understand and carry out verbal and written instruction.
- Ability to communicate clearly and concisely both verbally and in writing.
- Ability to use logical and creative thought processes to develop solutions according to written specification and/or verbal instructions
- Ability to prioritize and perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines