Customer Service Representative

We are seeking a friendly, patient, and professional Customer Service Representative to join our dynamic team. The ideal candidate will be the first point of contact for customers and will play a crucial role in delivering a positive customer experience. This position requires exceptional communication skills, problem-solving abilities, and a genuine desire to assist others. Key Responsibilities: 1. Customer Interaction: Respond to customer inquiries via phone, email, live chat, or social media in a timely, professional, and friendly manner. 2. Issue Resolution: Assist customers with inquiries regarding products, services, orders, billing, or technical issues. Resolve complaints and issues efficiently while maintaining a positive attitude. 3. Product Knowledge: Maintain up-to-date knowledge of products, services, and company policies to provide accurate information to customers. 4. Order Processing: Process orders, returns, and exchanges; ensure accurate data entry and follow-up for pending requests. 5. Escalation Handling: When necessary, escalate complex or unresolved issues to senior team members or other departments. 6. Documentation: Maintain detailed records of customer interactions, transactions, and feedback within the company's CRM system. 7. Quality Assurance: Adhere to service level agreements (SLAs), company guidelines, and quality standards. 8. Feedback Collection: Gather customer feedback and provide insights to the management team for continuous improvement.