Job Title: Customer Service Representative
Location: Hanover Park, IL
Industry: Manufacturing
Pay: $22-24/hr
Job Description:
The Customer Service Representative will deliver exceptional service by coordinating with customers and sales teams, ensuring every aspect of the order is managed from start to finish.
Responsibilities:
- Process and manage customer orders, including order entry, coordination, and shipment preparation.
- Arrange freight and shipping logistics through the Transportation Management System (TMS) and coordinate shipping details with the warehouse.
- Ensure timely order delivery by tracking shipments and addressing any scheduling, cancellations, or adjustments.
- Assist with inbound calls and provide excellent customer service.
- Build and maintain strong customer relationships through proactive communication and support.
Qualifications:
- 2+ years of order entry experience
- Proficient utilizing Microsoft Office + ERP preferred, but not required
- High Diploma or equivalent