Duration: 7 Months - Possibility for Extension/Conversion Shift Schedules (ET): - 8:00 AM - 4:30 PM (Mon-Fri)
- 9:30 AM - 6:00 PM (Mon-Fri)
Overview: We're looking for a Customer Service Representative (CSR) to join a fast-paced Contact Center team providing inbound-only support. The ideal candidate will have strong customer service experience (call center, retail, or hospitality), excellent communication skills, and proficiency in MS Office and CRM tools. You'll be handling calls, emails, and LiveChat inquiries primarily related to teacher certification programs, complaints, and web issues.
Key Responsibilities: - Handle high-volume inbound inquiries via phone, email, and chat
- Address customer issues using scripts, knowledgebase, and CRM systems
- Identify customer needs and ensure accurate, timely resolution
- Escalate technical issues to appropriate teams when needed
- Maintain and update customer records in CRM
- Follow all policies and procedures, especially regarding privacy and HIPAA guidelines
- Deliver high-quality customer service and adapt to multiple support programs
- Ensure security protocols are followed during all customer interactions
Required Skills & Qualifications: - 1.5 to 3 years of customer service experience (call center, retail, insurance, etc.)
- Proficient in MS Office, particularly Word and Excel
- Basic understanding of CRM platforms and call center phone systems
- Excellent verbal and written communication skills
- Strong attention to detail and active listening skills
- Ability to handle customer issues calmly and effectively
- Experience with Live Chat is a plus
- Spanish language skills are a bonus
About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit .US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.