Payrate: $15.00-$17.00/hr
Job Summary/Description: - The Customer Service Representative (CSR) is a member of the Customer Contact Center. The CSR is responsible for responding to a high volume of inquiries about the company's products or services by following standard scripts, policies, and procedures. The Associate Customer Service Representative takes inbound calls, LiveChat, and/or emails from examinees and others regarding teacher certification programs, website issues, complaints, etc.
- Trained in and proficient in responding to inquiries across many programs.
- At a minimum, 10 programs and at least one communication channel.
- Identify customer needs and expectations
- Responsible for promptly and accurately addressing customer inquiries using various systems and resources (computer systems, published materials, and websites)
- Serve as primary contact for inbound customer issues. Escalate more technical product-related issues to the proper Product Support department.
- Track and document inbound support requests using established Customer Relationship Management (CRM) system and ensure proper notation of customer problems or issues. Update customer information and ensure accurate entry of contact information.
- Maintain quality service by following established policies and procedures
- Ensure proper security procedures are followed on all customer interactions
- Other duties as assigned
Minimum Required Skills: - Call Center experience a plus, but will train the right person.
- Must be proficient in MS Office (Word and Excel), PC operations, web browsing, and web navigation
- Should have knowledge and experience with Microsoft Office
- Demonstrate excellent time management, organizational, and problem solving skills
- Excellent oral and written communication skills.
- Spanish language skills are a plus but not required.
- Strong attention to detail and good listening skills
- Experience with Live Chat a plus.
Minimum Education Requirement: - Experience with a call center management phone system
- Bachelor's degree is preferred Or 18 mos. to 3 years of customer service experience.
Pay Transparency: The typical base pay for this role across the U.S. is: $15.00-$17.00/hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.
For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy .
Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human-based decision making in employment decisions. By applying to this position, you agree to Aditi's use of AI technology including calls from an AI Voice Recruiter.