Customer Service Representative Countybank
Location: Greenwood, SC
Countybank is seeking a self-motivated, detail-oriented individual to join our team as a Customer Service Representative (CSR). Reporting to the Customer Service Team Lead, the CSR's primary role is to provide customers with information on all Bank services, addressing questions and concerns effectively and pleasantly. This position promotes and participates in a culture aligned with the Bank's mission of exceeding expectations, ensuring exceptional service in every interaction with customers and employees. Will be required to work Saturdays on a rotating schedule.
Confidentiality and a commitment to embracing our corporate culture while serving clients, communities, and fellow associates are essential for success in this role.
Key Responsibilities: - Serve internal and external customers by providing information about bank products and services. Answer and route incoming switchboard calls promptly, cheerfully, and professionally. Handle incoming Customer Service calls and online chats.
- Research and resolve customer questions, problems, and complaints regarding their accounts via telephone, online chat, email, or written correspondence. Complete requests or refer customers to the appropriate team member, maintaining clear records of all interactions.
- Address customer questions related to debit cards, online banking, mobile banking, BillPay, etc. With approval, perform maintenance on debit cards, including limit increases and travel exemptions. Reset passwords and assist customers locked out of online access to their accounts.
- Understand and communicate with operational departments to resolve customer issues.
- Make limited outbound calls to follow up on customer email requests, check orders, and returned mail.
- Cross-trained to work the teller line and provide float coverage when needed.
- Cross-sell all services for TCB Corporation to qualified customers when needs are identified.
- Handle various clerical tasks, including security check calls for all locations, stop payment requests, check orders, credit inquiry requests, deposit verifications, account research, placing Reg CC holds on mobile and ATM deposits, processing online transactions, return mail verification, filing paperwork, processing morning notices, returned mail, and deposit corrections.
Level IV (Based on business need and job performance):
- Open and close deposit accounts; accept applications, review customer and account information, and ensure all documentation meets regulatory requirements.
- Process account closings upon customer's written request.
- Perform backup duties for accounts desk in a branch when needed.
Other duties as assigned.
Education, Experience, and Certifications: - High School Diploma or equivalent required, associate's degree preferred.
- Experience in customer service or banking/financial services preferred.
Abilities and Skills: - Must genuinely love customer service.
- Able to work well under pressure and multitask.
- Proficient with computers and able to learn new software.
- Capable of problem-solving and processing information effectively.
- Communicate effectively and professionally with others, exhibiting a courteous, conscientious, and businesslike manner in the workplace.
This is a full-time position in a smoke and drug-free workplace with strong corporate values that foster associate growth and satisfaction. Compensation commensurate with experience, education, and level of expertise.
About Countybank Our Mission: To Serve Our Clients, Our Communities, and Our Associates
Countybank began its service to the Greenwood community in 1933, when it was founded by a group of Greenwood businessmen as The County Bank. While the bank has evolved through its history to operate as a complete family of financial services, our core mission has never changed. We remain an independent, locally owned institution that is focused on meeting the financial needs of the families and businesses of Greenwood, Greenville, Greer, Simpsonville, Anderson and surrounding Upstate communities.
How We Give Back The Countybank Foundation was formed in 1971, under the leadership of former bank president R. Thornwell Dunlap Jr., to identify specific charitable needs and to distribute funds to selected organizations on a yearly basis. Since 1990, the Foundation has contributed more than one million dollars to a wide variety of local civic, educational and cultural programs, including the establishment of several college scholarships and endowments.
In addition to the Foundation's contributions, Countybank employees spend thousands of volunteer hours in their communities. Currently, more than two-thirds of the associates at Countybank volunteer with local charitable and civic organizations.
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