Job Summary: At Transcendia, our Customer Service Representatives are not call center agents-they are customer advocates. This role is integral to building long-lasting relationships with our customers by delivering exceptional, personalized service and support. The ideal candidate thrives in a dynamic environment, working closely with both customers and sales professionals to manage orders, provide product and technical information, resolve issues, and ensure a smooth and positive customer experience
Job Duties: - Serve as a dedicated advocate for the customer, managing requests and concerns with urgency and ownership until resolution.
- Accurately enter and monitor customer orders from placement to delivery
- Resolve issues and when necessary, elevating the issues for problem resolution.
- Performs well under pressure and tight timeframes; able to consistently meet deadlines with high quality work
- Assists customers with inquiries and information about sales orders, quotations, product Assist customers with inquiries related to sales orders, product availability, technical specifications, pricing, quotations, lead times, sample requests, and returns.
- Offers alternative products as necessary, whenever we are unable to meet the customers' exact need (i.e. alternate widths, gauges, film types and/or next day shipments)
- Foster strong cross-functional relationships internally, understanding how customer service impacts other teams.
- Leverage technology and CRM tools to document, track, and support customer interactions.
Job Qualifications: - Prior Customer Service experience preferred, especially in a manufacturing or B2B environment
- Excellent written and verbal communication skills.
- Strong organizational and time management skills with the ability to prioritize and multitask effectively.
- High attention to detail with strong follow-through and problem-solving abilities.
- Proactive, self-motivated, and able to work independently with sound judgment.
- Ability to recognize and resolve issues independently along with awareness on when to escalate
- Consistently maintains positive attitude; adjusts in a positive way to changing policies and work responsibilities.
- Positive attitude and adaptability to changing processes and customer needs.
- Team-oriented with a focus on continuous improvement.
- Associate's degree in business other related field preferred; or two to three years related experience and/or training; or equivalent combination of education and experience.
Transcendia is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.