Customer Service Representative

Qualifications

A minimum of two years' administrative experience

Strong written and verbal communication skills

Detail-oriented with strong data entry skills

A positive attitude and ability to work independently as a team player

Responsibilities

In this role, you will provide top-notch customer service to our valued clients

Handling incoming calls in a professional and courteous manner

Prioritizing and coordinating the scheduling of services to meet customer requirements

Coordinating delays in schedule with customers and service technicians

Utilizing customer development techniques to solicit work through various channels

Performing other duties as needed, which may include cross-training in related positions

Job description

Key Responsibilities

In this role, you will provide top-notch customer service to our valued clients. Your responsibilities will include:
• Handling incoming calls in a professional and courteous manner.
• Prioritizing and coordinating the scheduling of services to meet customer requirements.
• Coordinating delays in schedule with customers and service technicians.
• Utilizing customer development techniques to solicit work through various channels.
• Performing other duties as needed, which may include cross-training in related positions.

Requirements

To succeed in this role, you should possess:
• A minimum of two years' administrative experience.
• Strong written and verbal communication skills.
• Detail-oriented with strong data entry skills.
• A positive attitude and ability to work independently as a team player.