Customer Service Representative The Customer Service Representative interacts with customers post-sale. Develops and maintains positive customer relations to coordinate with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
- Must have order entry and ERP system skills
LOCATION: Goleta, CA 93117
POSITION: Contract
PAY RANGE: $19.00hr
Sorry, No Visa Transfers or Sponsorship. Must be a U.S. Citizen or Permanent Resident
Primary Duties & Responsibilities: - Primary responsibility is creating and maintaining RMA's (Return Merchandise Authorizations). Including
sales orders, receipt/delivery orders, repair orders, and quoting. - Provide customer support by responding to incoming emails and calls from customers related to post-sale
non-technical service. - Provide timely and accurate status updates for Customers: internal and external, including other global
company organizations. - Provide order interaction with customers to provide timely and accurate information regarding pricing,
return product procedures, repair status, and other related administrative tasks.
REQUIREMENTS: - Must be a U.S. Citizen or Permanent Resident
- Must have order entry and ERP system skills
- Excellent verbal & written Communication Skills are required to clearly articulate problems, issues, solutions, and conclusions to Customers and Service Management.
- Must provide customers with reliable information on products and services as well as nurture and maintain strong customer relationships. Developing confidence, trust, and long-term relationships/partnerships.
- Attention to Detail: essential to the quality of work. Ensure that data entry is completed with attention to detail, accuracy, thoroughness, and orderliness in a timely matter.
- Coping: Successfully able to stay focused, calm, and cool with multiple demands and/or deadlines from superiors, subordinates, and peers while maintaining focus on demanding deadlines and changing priorities.
- Collaboration & Teamwork: required to effectively work with Application Engineers (Tech Support), Repair Cells, and various related personnel to maximize team effort. In addition, to reducing repair turnaround time leading to customer satisfaction.
- Organization, Planning & Execution: skills are required to ensure customer satisfaction and to meet repair turn-around time schedule requirements.
Pre-Employment Screening: Please note that all offers of employment are contingent upon the successful completion of a background check and drug screening based on local, state and federal laws in your region. This process is designed to ensure the safety and integrity of the workplace. Minor offenses will not necessarily disqualify a candidate from consideration and all situations are reviewed by HR for compliance with local laws and hiring requirements for the role.
About Staff Perm Staff Perm is an Award Winning and Certified Small Business Enterprise utilizing a staff with over 20 years of staffing and placement experience to simplify the employee recruitment process.