Customer Service Representative - Property Tax

Salary: $18.09 Hourly
Location : Georgetown: 904 S. Main Street, TX
Job Type: Full-Time
Job Number: 14.03015
Department: Tax Assessor/Collector
Opening Date: 05/21/2025
FLSA: Non-Exempt

JOB SUMMARY

Reporting directly to a designated Tax Manager, responsible for processing tax related transactions and providing customer service to the general public. May be assigned to either Information Services or Property Tax divisions
EXAMPLES OF WORK PERFORMED
Information Services Assignment

• Answers and directs telephone and email inquiries for all Williamson County tax office locations
• Provides information and updates to customers regarding statutes and tax laws relating to motor vehicle and property tax
• Serves as the first point of contact for tax office telephone and email customers
• Processes debit and credit card payments for property tax and motor vehicle customers
• Refers unresolved matters to the appropriate staff members
• Utilizes available tools to research and resolve customer inquiries
• Serves as liaison between customers and internal departments
• Cross trains on property tax and motor vehicle responsibilities
• Logs and notifies customers when specialty plates arrive
• Adheres to Information Services call center standards and procedures
• Attends all meetings and training, as required
• Performs special duties as assigned

Property Tax Assignment

• Processes property tax transactions and general provides customer service
• Resolves inquiries from the public regarding property tax matters
• Prepares daily cash, credit card, and check deposits in compliance with cash handling processes and procedures
• Prepares and issues tax certificates
• Processes mail and walk-in motor vehicle registration renewals
• Processes and prepares mail to scan to the remittance processor
• Serves as a point of contact for mortgage companies requesting tax statements and prepares necessary information to be sent for further processing
• Researches and processes returned mail including updating the Williamson Central Appraisal District of new information
• Processes ownership changes and produces invoices when necessary
• Maintain historical records using records retention guidelines
• Take phone calls during high call volume and for escalated issues
• Assists with over sixty-five (65) and disability tax exemptions
• Performs registration renewals during high customer traffic
• Attends all meetings and training, as required
• Performs special duties as assigned

ORGANIZATION RELATIONSHIPS

• Reports directly to - Tax Manager
• Direct Reports - No

PHYSICAL DEMANDS

• Position involves prolonged sitting at a workstation, reaching, walking, twisting, bending, repetitive motions, and standing
• Position involves occasional lifting and carrying of up to fifty (50) pounds and exertion of up to twenty-five (25) pounds of force to move objects

ENVIRONMENTAL FACTORS

• Work is primarily indoors in an air-conditioned environment
• Occasional travel outside of office for training as required

IRREGULAR HOURS

• Work outside of the normal office hours (Monday-Friday 8 a.m. to 5 p.m.) may be required

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent
• Two (2) years of experience in customer service and cash handling in a fast-paced environment
• Two (2) years of basic computer navigation experience

LICENSES AND CERTIFICATIONS

Required within four (4) years of employment

• Tax Assessor-Collector Association of Texas (TACA) Professional County Collector (PCC) Certification

PREFERRED QUALIFICATIONS

• Bilingual (English/Spanish)
• One (1) year of property tax and/or motor vehicle experience
• One (1) year of call center or information services experience

EMPLOYMENT TESTING

Employment is contingent on passing any post-offer pre-employment screening as listed below:

• Criminal background check: Yes
• Motor Vehicle Record check: No
• Drug screening: No
• Physical exam: No
• Psychological exam: No
• Additional: Typing, Math and Excel Skills

SUPPLEMENTAL INFORMATION
A Williamson County online application (resumes alone are not sufficient) must be received before the position is closed. Positions are open until filled, subject to close at any time after five (5) calendar days. The Human Resources Department is located at 100 Wilco Way, Georgetown, TX 78626. Phone or visit our website at
Williamson County is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.
TOBACCO FREE WORKPLACE POLICY

Williamson County is a tobacco free workplace. The use of tobacco products (e.g., cigarettes, cigars, pipes, snuff, chew, etc.) and Electronic Nicotine Delivery Systems (ENDS) (e.g., vapor, e-cigarettes, etc.) prohibited on all Williamson County premises. Employees who violate this policy are subject to appropriate disciplinary action up to and including termination of employment.
Williamson County offers a full range of employee benefit programs for eligible full-time employees, retirees, and their families. These programs include group health plans for medical and dental coverage; an Employee Assistance Program (EAP); life; short- term disability and long-term disability insurance; and flexible spending accounts for health care and dependent care reimbursements.
To review our benefit options and associated costs, click here to visit our interactive benefits cost estimator.
The County also provides retirement benefits. Full-time & part-time employees participate in the Texas County & District Retirement System (TCDRS), and employees may also participate in a retirement savings program (Deferred Compensation). In addition to these basic employee benefits and retirement services, employees benefit from a variety of other programs including 12 paid holidays. For more details please contact Williamson County Human Resources at .
01

The starting pay for this position is $18.09/hr., is this within your salary range?

• Yes
• No

02

Do you have a high school diploma or equivalent?

• Yes
• No

03

Do you have at least one (1) year of property tax experience including knowledge of property tax software(s) and the Texas Property Code?

• Yes
• No

04

Do you have at least two (2) years of customer service and cash handling experience?

• Yes
• No

05

Which of the following best describes your experience with direct, in-person customer service?

• Less than 1 year
• 1 year
• 2 years
• 3 or more years

06

What does good customer service mean to you?
07

Which of the following best describes your experience in working with a cash drawer?

• Less than 1 year
• 1 year
• 2 years
• 3 or more years

08

Were you responsible for reconciling your cash drawer daily?

• Yes
• No

09

Do you have at least two (2) years of basic computer skills?

• Yes
• No

10

Please list the computer software programs you have experience using, along with the length of time you have used each (e.g., Microsoft Excel - 3 years).
11

IMPORTANT NOTE: The email used in this application will be used as a point of contact. If selected to test and/or interview all communication will be via email. Please make sure to check your SPAM or JUNK folders. Is the email on your application correct?

• Yes
• No

Required Question