This role is vital to the success of our retail operations. As a Customer Service Representative, you will work closely with both wholesale and retail customers to understand their needs and provide insights about our high-quality Sherwin-Williams products. You will recommend tailored solutions, promptly address any concerns, and ensure a top-notch customer experience while staying informed about the latest product features.
Your key responsibilities include:
- Providing excellent customer service to enhance satisfaction and resolve queries.
- Assisting customers both in-person and via phone by determining their needs and offering appropriate products and services.
- Building strong, trusting relationships with customers.
- Processing sales transactions accurately and adhering to company policies.
- Achieving sales goals consistently on a monthly, quarterly, and yearly basis.
- Maintaining accurate work order files and product formulas.
- Managing inventory, including pulling products from the sales floor or warehouse.
- Mixing and tinting products according to customer specifications.
- Keeping store displays tidy and properly stocked.
- Cleaning store equipment and assisting with deliveries as required.
- Ensuring assigned areas are always presentable and well-stocked.
- Remaining knowledgeable about products and options available to customers.
- Contributing ideas for improving sales strategies.
The individual in this position will work at store , located at 10601 NEW GEORGES CREEK RD SW FROSTBURG, MD 21532.
At Sherwin-Williams, we're dedicated to providing an environment where our employees can grow and succeed. We offer a range of benefits designed to enhance your health and well-being, alongside providing opportunities for personal and career development. Join us in making the world brighter and stronger through our innovative products.
Minimum Requirements: - Must be at least eighteen (18) years old.
- Must be legally authorized to work in the country without requiring sponsorship.
- Must have a valid, unrestricted Driver's License.
- Must be capable of retrieving materials from shelves and lifting up to 50 lbs frequently and 70 lbs on occasion.
- Must be willing to work flexible hours, including evenings and weekends.
Preferred Qualifications: - High School diploma or GED.
- At least one (1) year of experience in a delivery, retail, or customer service role.
- Previous experience in selling paint and related products.
- Experience operating tinting and mixing equipment.
- Ability to communicate in multiple languages.
- Ability to communicate in Spanish is a plus.