Job description
SUMMARY: The Customer Service Representative, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
POSITION:
Hiring for shift 7 AM-4 PM Monday-Friday
Training will be 8 AM-5 PM (for at least 3-4 weeks)
- During training, you will need to be in the office every day until it is complete
Hybrid Schedule
- Once released from training you will be able to participate in the Hybrid Schedule
- You are required to be in the Corporate Office in Frisco, TX 2 days out of the week. The rest of the days you can work from home
DUTIES AND RESPONSIBILITIES
- Handle inbound support calls & customer emails related to products and services
- Handle customer inquiries and complaints to ensure customer satisfaction
- Provide information about the products to ensure customer clarity & understanding
- Troubleshoot and resolve product issues and concerns related to orders
- Accurately research customer support requests issues & ensure accurate responses
- Document all call information and update customer records based on interactions
- Handle inbound call volume with proper soft skills to ensure a high level of customer support
- Develop and maintain a knowledge & understanding of the compensation plan
- Stay current with system/product information, changes, and updates to ensure proficiency
- Follow HIPAA guidelines when handling customer information
Qualifications:
Education, Experience, Skills, and Knowledge
- High school diploma or equivalent required
- Previous experience in customer service
- Ability to build rapport with nationwide customers
- Ability to prioritize and handle daily tasks
- Ability to work in a fluid work environment & handle business-related change
- Positive and professional demeanor
- Effective listening and communication skills
- Ability to handle & develop a working knowledge of all software applications
- Excellent written and overall grammar
- Comfortable working in a team-orientated environment
- Proficient with Microsoft Word, Excel, PowerPoint & Outlook
- Previous call center experience would be beneficial