Customer Service Representative

Customer Service Representative PeopleReady of Fresno, CA is now hiring Customer Service Representatives in Fresno, CA. For immediate consideration please email your resume to . Apply today and you could start as soon as tomorrow. As a PeopleReady associate you'll benefit from: + Next-day pay for many of our open positions + The choice of long-term positions for steady work or short-term positions for extra cash + The convenience of applying for and accepting jobs right from our mobile app, JobStack. Text "READY" to 81555 to download JobStack and get started today Pay Rate: The pay rate for this job is $20 - $20 / hour What you'll be doing as a Customer Service Representative: + Answering, screening, and transferring inbound telephone calls. This includes general clerical duties including typing, filing, emails, photocopying fax, mail and greeting visitors + Support to the Fresno HR Department, and others on the leadership team as necessary + Processing and managing customer orders and communicating status with dealers and sales team. Works interactively with other departments to determine lead time, to meet and exceed customer expectations + Process dealer orders, Credit / Debit Memos, Price Quotes utilizing SAP + Coordinate escalations and expedited requests as necessary + Understanding of order entry process and policies and troubleshoots orders to resolve issues + Obtain product availability information for dealers from purchasing / planning + Expedite and track orders for dealers by working with various warehouse and scheduling personnel + Assist dealers in placing orders and following through order completion + Maintain and update dealer account information as needed + Review orders to ensure accuracy, resolve discrepancies and communicate internally as appropriate + Review Open Order Report and adjust orders as necessary for partial shipments, warehouse discrepancies, lead time adjustments and contact dealer with updated information + Coordinate orders according to warehouse availability and schedule + Create / analyze reports as necessary + Answer calls and inquiries from dealers and Sales Team + Provide phone coverage and invoicing back up for Administrative Assistant as needed + Process warranty replacement claims + Provide Administrative support as needed + Prepare and provide customs documentation for Export / Intercompany orders including commercial invoices Available Shifts: Shift Timings: 1st Shift (Day) Job Requirements: + Understanding of Order Entry Process and policies + Ability to use various computer programs including but not limited to: Microsoft Office, Excel and ERP + software. + Ability to work well with others, able to work independently with little or no supervision + Flexible and willing to take on a variety of tasks while seeking to expand knowledge through training + Ability to prioritize workload + Ability to respond promptly to internal and external inquiries by utilizing phone, messaging, fax + machines and voicemail + Ability to keep accurate information records + Effectively handle difficult or sensitive situations with tact and professionalism + Ability to identify ways to exceed expectations by improving quality, value, and service + Background check and Drug test required Ready to take control of the way you work? Complete our application to join the PeopleReady team today. Please contact our Fresno, CA branch for more information Branch 3245 Address: 4840 N. Blackstone Ave, Fresno, CA 93726 Email Address: Hourly pay rates are a good-faith estimate based on factors such as relevant skills, experience, education, training, geographic location and other considerations permitted by law. An employee's pay history will not be a contributing factor where prohibited by local law. Applications are accepted on an ongoing basis unless a deadline is otherwise stated. Employees and their eligible dependents are offered Medical/Dental/Vision insurance and short term disability, in addition to other programs, as well as number of paid days off and/or more generous paid sick leave days. More details about our benefits can be found by copying and pasting this URL into your browser: . PeopleReady considers all applicants for employment regardless of background, in compliance with applicable laws regarding fair hiring practices.PeopleReady is an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identify, or any other characteristics protected by law. We consider qualified applicants with arrest and conviction records in accordance with applicable law. TrueBlue, Inc. and its brands welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking part in the application or interview process. If you require disability-related accommodation during the application or interview process, please contact your Recruiter directly, Employee Relations at , or 1 TrueBlue, Inc. and its brands will consult with all applicants who request disability-related accommodation during the application or interview process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs. PeopleReady is an equal opportunity employer, and we value diversity. We do not discriminate based on race, religious affiliation, color, national origin, gender, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other basis protected by law. We will get to know you and connect you with jobs that match your skills, experience and preferences. We work hard every single day to find jobs so each employee has opportunity and variety in their work.