Job Title- Customer Service Representative
Location- Fremont, MI 49412
Duration- 12+ months
Pay Rate: $15/Hour On w2.
KEY RESPONSIBILITIES:
• Phone channel focused with the ability to flex to e-mail, live chat, SMS text, eCommerce, and ratings and reviews as needed.
• Foster consumer loyalty while driving sales and market share through exceptional customer service, expert advice, nutrition and product education, and personalized solutions.
• Facilitate and support eCommerce initiatives and product transactions
• Process quality incidents in accordance with FDA and the Client requirements.
• Competency with CRM Salesforce Engage OMNI, Product Information, Consumer Data Privacy handling
• This position may support a 24/7 engagement center and could require availability for holidays, evenings and weekends.
QUALIFICATIONS / CERTIFICATIONS:
• High School Diploma or GED
• Additional education or certification in customer service considered a plus
• Strong communication (both verbal and written) and interpersonal skills
• Computer and/or systems knowledge
• Problem solving skills
• Customer service skills
Madhusudan
Client Recruiting Manager (CRM)
apolis
Direct: ext-636
Email: