Customer Service Representative

Customer Service Representative

We are searching for an experienced Customer Service Representative at our BR09-Frederick-CO facility.

Dexteris the premier manufacturer and supplier of axles, suspension, brakes, doors,venting products, trailer parts, accessories, and towing components serving thecommercial trailer, RV, heavy-duty, marine, agriculture, and manufacturedhousing markets has an opportunity for a Customer Service Representative at ourmanufacturing facility located in Frederick. CO.
Headquartered in Elkhart, Indiana, Dexter has manufacturing and distribution locations throughout the U.S. and Canada. Employingstate-of-the-art robotics, precision welding equipment, and automated machiningprocesses, Dexter has achieved many years of success through a commitment to theprinciples of superior quality, continuous improvement, and unparalleledcustomer service.

Formore information about our company, access Dexter's web site at .

JOB DESCRIPTION

The Customer Service Representative is responsible for answering customer inquiries, processing orders, resolving complaints and requests for refunds, exchanges, and adjustments; as well as provides customers with product, pricing, and shipping information. Specific duties include:

• Responding to customer inquiries both in person and over the phone.

• Maintain system information including product pricing and availability.

• Enter customer orders, suggesting the purchase of additional products and providing technical assistance to customers when needed.

• Contact truck run customers for orders and ensuring that orders are placed on a timely basis.

• Make same-day follow-up calls to customers regarding backorders and delivery dates.

• Actively participate in company-defined sales initiatives to solicit potential customers, and existing customers whose sales have declined.

• Research customer service complaints and answer customer questions; consult with management for direction to resolve complaints.

• Research all customer warranty and/or return requests, completing the appropriate forms and documentation pertinent to the problem.

• Track shipments as necessary

Wehave an excellent career opportunity for a friendly, personable, and outgoingrepresentative with a passion for excellent customer service and the drive tosucceed. The ideal candidate will have excellent communication andinterpersonal skills, a high school diploma, one or more years of customerservice experience, and excellent computer and phone skills. Dexter provideson-the-job training including technical product training, business systemtraining, and company policy and procedure training.

Qualifiedcandidates will have a high school diploma or equivalent. Strong customerservice skills and the ability to develop product knowledge to specify andrecommend appropriate products to our customers

Dexter is driven by our core values committed to Safety, Quality and Integrity:

• Execute with Determination - Be curious, work together, break new ground, find solutions, fulfill our commitments, surpass expectations.
• Connect with People - Empower employees to grow, engage and collaborate; build lasting customer partnerships; care for our communities.
• Do the Right Thing - For our people, for our customers, and for the business.

We care for our people. Here are some of our great, comprehensive Benefits:

• Dexter offers a competitive wage
• Full benefits package including Health, Dental, Vision, Life, STD, LTD, FSA, HSA
• 3% profit sharing in our Safe Harbor program
• 401(k) Plan with company contributions
• Opportunities for internal career development and growth

Apply now to join an industry leader and make a difference in what we do for the customers we serve.

Equal Opportunity Employer

Offers of employment are contingent upon successfully passing a background check and drug screen. Dexter Axle Company is an equal opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, creed, religion, national origin, gender, age, disability, veteran status, citizenship status or any other characteristic protected by federal, state or local law.