About Us
Horn USA is seeking a dedicated and efficient Customer Service Representative to join our team. We are looking for a professional who demonstrates exceptional organizational skills, maintains a consistently positive attitude, and shows outstanding attention to detail. The ideal candidate will thrive in a fast-paced environment and possess the ability to manage multiple tasks seamlessly.
In this role, you will be responsible for accurately processing purchase orders and responding to customer inquiries over the phone, ensuring their questions and concerns are addressed promptly and effectively. Your commitment to providing exceptional service will be key in helping us maintain our high standard of client satisfaction.
Join Horn USA and contribute to delivering unparalleled support that exceeds expectations.
Overall Responsibility:
Service customers by keying purchase orders and communicating information to customers via phone or fax.
Key Areas of Responsibility:
Enter customer Purchase Orders into SAP operating system for Domestic and International customers
Confirm correct information within POs
Contact customer via phone or email on any order issues
Answer overflow incoming calls, and direct calls to other internal personnel if necessary
Scan documents into SAP
Shred sensitive documents
Other duties as assigned
Qualifications:
1-2 years Customer Service experience
Proficiency in data entry - accuracy and speed a must
General computer knowledge
Excellent verbal and written communication skills
Professional phone skills
Detail-oriented
Ability to multi-task
Well-organized
Must be a team player
Knowledge of small-package freight terms
High School diploma required
Manufacturing experience a plus
Previous SAP experience a plus
Physical Requirements:
Job duties are performed in climate-controlled office environment
Ability to sit for extended periods
Some standing and walking required
Very light lifting - reams of paper, boxes of envelopes