Customer Service Representative

Sage Parts is the world's largest supplier of GSE (Ground Support Equipment) and airport-related equipment replacement parts with operations around the world. Sage Parts supplies replacement parts and accessories for all types and brands of GSE. Sage provides supply chain management, on site supply services, single source supply, logistics solutions, engineering solutions and other cost reduction programs.

Job Requirements:

• 2-4 years of GSE, automotive parts, or industrial parts experience
• Inside sales experience to assist in growth of assigned territory (YoY sales turnover, gross margin improvements)
• Development of open sales area
• Call on potential customers to increase interest of Sage value add
• Ability to read and comprehend parts and service manuals
• Strong communications skills
• Time management / follow up and prioritization skills
• Must have strong customer service skills
• Working knowledge of Microsoft Excel and Word
• Must have good analytical and writing skills
• Spanish speaking a plus

Essential Functions:

• Handle inbound/outbound phone calls and email requests for quotes/orders
• Warranty /returns processing and follow up
• Work with suppliers to provide technical support to internal/external customers
• Work with suppliers to help customers troubleshoot/diagnose warranty claims
• Support of assigned territory field salesperson(s) and their customers
• Provide written/verbal feedback to customer's inquiries
• Call existing customers to promote new/additional business
• Follow up with customers on quotes/orders daily
• Customer trainings of Sage's ecommerce solution

Working Conditions:

• Work near/with others
• Desk position
• Occasional customer visits

Sage Parts is an equal opportunity employer. Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, creed, age, disability, national origin, genetic information, veteran status, pregnancy, childbirth, medical needs arising from pregnancy or childbirth, medical conditions related to pregnancy or childbirth, including, but not limited to, lactation, or any other characteristics protected by law, unless a bona fide occupational qualification applies.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• GSE/Automotive technical: 1 year (Preferred)