Customer Service Representative

Location:Access-Medical South12681 Creekside LaneSuite 201Fort Myers FL 33919

Department: Lee Health Medical Equipment Solutions

Work Type: Full Time

Shift: Shift 1/8:00:00 AM to 4:30:00 PM

Minimum to Midpoint Pay Rate:$15.64 - $18.75 / hour

Summary The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

RequirementsEducational Requirements Degree/Diploma Obtained Program of Study Required/
Preferred and/or High School Diploma or Equivalent Required Experience Requirements Minimum Years Required Area of Experience Required/
Preferred and/or Less than 1 Year Clerical/Administrative Required and Insurance Preferred or Customer Service Preferred Additional Requirements 1-2 years prior experience required for Lee Health Solutions.

State of Florida Licensure Requirements Licenses Required/
Preferred and/or Not Required Certifications/Registration Requirements Certificates/Registrations Required/
Preferred and/or Additional Requirements Basic Life Support (BLS) may be required at some locations within 90 days of hire.

US:FL:Fort Myers