Customer Service Representative

Company Overview

Founded in 2018, Tribe Realty extends exceptional service to the luxury market as well as first-time buyer markets. Tribe empowers our team of agents and our clients by providing a nurturing, educational, and family-like environment that encourages everyone to grow personally and financially. Tribe Realty is a cooperative community for realtors to thrive. We afford outstanding real estate service to all price ranges with customized marketing strategies so our top-tier service is never compromised. Tribe is part of a national paradigm shift toward equality, which allows wealth and ownership to be more readily available to all.

About the Broker

Jennifer Kraschinsky is a multi-million dollar producing real estate agent who has been delivering superior service since 2007. She started her career in Ohio and relocated to Florida in 2013, becoming a broker the following year. In 2018, she opened her own brokerage called Tribe Realty, a community to empower and support both clients and agents. Jennifer is not your typical real estate agent. While looking for her first home, she was disappointed to be unable to find an agent to assist her due to her low price range. This experience spurred her into real estate with a purpose: to creatively serve all price ranges with customized marketing strategies. Tribe's agents serve the luxury market and first-time buyer markets with the same exceptional service and high-quality marketing. Jennifer is a solutions person who takes great joy in creating a path for those who never thought they could achieve their home-owning dreams.

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our remote team. As the first point of contact for our customers, you will provide expert support, resolve concerns, and ensure a positive experience.

Key Responsibilities

Provide exceptional customer service via phone, email, and other channels.
Manage and resolve client inquiries and concerns in a professional and efficient manner.
Educate and empower clients with knowledge to prevent future issues.
Maintain accurate records, files, and documentation.
Collaborate with internal teams to ensure effective communication and issue resolution.
Assist in preparing documents for property listings, sales agreements, and lease agreements while ensuring compliance with real estate law.
Conduct market research to assist in property valuations and competitive analysis.
Maintain organized files for properties, clients, and transactions to ensure easy access to information.

Requirements

1-2 years of experience in customer service or a related field.
Excellent written and verbal communication skills.
Flexibility to adapt to changes and maintain productivity in a dynamic work environment.
Strong problem-solving skills and attention to detail.
Proficient with computers and CRM systems (prior experience with customer service software is a plus).
Excellent interpersonal and communication skills to interact with clients, staff, and external contacts in a professional manner.
Familiarity with property management processes will be beneficial.

Benefits

401(k).
Dental insurance.
Flexible schedule.
Health insurance.
On-the-job training.
Paid time off.
Vision insurance.
Work from home.
Tuition Assistance Program.
Bonus programs.

Schedule

Monday to Friday.
Full-time and part-time positions available.

Pay

$35.00 - $40.00 per hour.
Expected hours: no less than 40 per week.
Location: Remote.