Job Summary:
As a Customer Service Representative, you will be communicating with customers daily. Understanding and supporting the needs of our customers is a main priority for us, and each interaction must be handled with enthusiasm and care. Success in this position requires great customer service skills, compassion, communication skills, self-motivation, and being a collaborative team player.
Essential Duties and Responsibilities
- You must reside in the USA
- The chance to work 100% from the comfort of your home via a personal computer
- Answer phone calls promptly and in a professional manner
- Respond to a high volume of emails from Rooney Design customers in a timely manner
- Leave every prospective and current customer feeling valued, and excited to come back
- Represent the brand while delivering exceptional experiences via phone and email
- Assist with placement of orders, returns, and other customer requests
- Be up-to-date on current offerings and subscription management techniques, helping with subscription-related tickets when needed
- Place outbound follow-up calls to prospective customers
- Give detailed explanations of products and services to current and prospective customers
- Continuously look for and propose ways to increase efficiencies
- Resolve and escalate customer complaints as necessary
- Work closely with our warehouse team on order fulfillment, returns and cancellations, and faulty product
Qualifications & Experience
- High School Diploma and/ or GED required
- Previous experience working in a customer service setting
- Exceptional phone etiquette
- Excellent listening skills and the ability to ask probing questions, understand concerns and overcome objections
- Fast learner to gain knowledge about the products we offer and be able to provide recommendations if appropriate
- Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
- Strong verbal and written communication skills
- Strong interpersonal skills
- Empathetic, and a natural problem solver
- Team player willing to help out wherever needed
- Positive attitude with a passion for delighting customers
- Proficient with Microsoft Office and possess basic computer skills
- Bilingual in Spanish is a plus
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance