Position: Customer Service Representative
Location: Saint Petersburg, FL (Onsite)
Duration: FTE/ Direct Hire
Job Description:
- Engage with customers/ internal stakeholders throughout via various means - in writing, by phone and by email - to ensure an efficient and customer focused process
- Efficiently and accurately log customer grievance in accordance with Company Policy
- Ensure all details are tracked to closure within SLA
- Strong communication skills and ability to empathize with customer.
- Ability to handle difficult conversations with the customer through effective listening, patience and knowledge on the process
- Strong written, e-mail and verbal communications skills
- Strong logic/problem solving skills
- Customer focused and empathetic
- Liaise with internal teams where required to ensure quick and fair closure of customer grievance
- Escalate complaints as appropriate for management intervention
- Interact with associates and work towards resolving customer complaints
Salary Range: $33,000 - $37,000 per year