Director of First Impressions - Fernandina Beach, Florida
Are you a welcoming, detail-oriented professional who thrives on creating positive first impressions and providing exceptional service? If you have a natural ability to communicate, stay organized, and support a busy team, you may be the perfect fit for our Customer Service Representative role at Brightway Insurance.
This full-time, in-office role is based in Fernandina Beach, Florida, and plays a key part in ensuring smooth day-to-day operations and outstanding client service. This candidate must hold a current and active Florida 4-40 Insurance License at the time of application and a desire to grow their career in the insurance industry. While this is not a sales role, there is potential to grow into a licensed Inside Sales Representative position over time.
Key Responsibilities:
- Client Experience: Serve as the first point of contact for clients-both in person and over the phone-creating a professional and friendly experience every time.
- Administrative Support: Assist the sales team by preparing documentation, scheduling appointments, managing follow-ups, and keeping CRM systems up to date.
- Phone & Email Management: Answer incoming calls and emails promptly and professionally, directing inquiries to the appropriate team member.
- Policy Servicing: Help clients with general policy questions, billing inquiries, and basic service requests.
- Office Coordination: Maintain a clean, organized front office and help coordinate daily operations to keep things running smoothly.
- Team Collaboration: Work closely with licensed agents to support their efforts and ensure the office meets client service standards.
Minimum Required Qualifications:
- Active Florida 4-40 Insurance License (must be valid at the time of application)
- High school diploma or equivalent
- Strong customer service, communication, and interpersonal skills
- Familiarity with Microsoft Office and basic computer skills
- Professional demeanor and ability to multitask in a fast-paced environment
Preferred Qualifications:
- Experience in insurance, office administration, or customer service
- Desire to grow within the insurance industry, including potential to pursue a 2-20 license and move into a sales role
Compensation:
- Base salary: $30,000-$40,000 annually ( determined based on experience and licensing)
- Opportunities for professional development and career growth
- Monday-Friday schedule, on-site only
If you're ready to bring positive energy to our team and be the welcoming face of our agency, we'd love to hear from you.