Customer Service Representative
Position Hours:
- Regular Schedule: Monday - Friday, 9:00 AM - 6:00 PM
- Includes one day off during the week
- Alternating Saturdays: 8:00 AM - 2:00 PM (every other Saturday)
Training Schedule:
- Monday - Friday, 7:30 AM - 4:30 PM
Key Responsibilities:
- Manage COD collections and schedule service calls
- Handle incoming customer phone calls
- Make collection calls as needed
- Dispatch and route technicians efficiently
- Locate and order parts required for service calls
- Multitask in a fast-paced, service-oriented environment