Customer Service Representative
Location: Fargo, ND
Opportunity: 1 year contract
Shift Details:
- 9:30 AM to 6:00 PM
- Monday - Friday
Pay: $20.00/hr
CRG Benefits
CRG Contractors who work 30+ hours per week are eligible to elect benefits through CRG after 90 days of employment.
Benefits Options:
- Medical / Health Insurance (Multiple Plan Options)
- HSA and FSA Options (CRG will match $500 of your HSA contributions.)
- Vision and Dental Insurance
- Virtual Visits for Urgent Care, Psychiatry, and Therapy
- 401K - CRG matches up to 4%.
- Life and AD&D Insurance
- Long-Term & Short-Term Disability Insurance
- Accident, Hospital, & Critical Illness Insurance
Responsibilities:
- Provide exceptional customer support via telephone and email, delivering prompt, accurate, and helpful responses.
- Resolve customer complaints and concerns with professionalism, composure, and a solutions-driven approach.
- Diagnose, assess, and resolve customer issues efficiently, ensuring a high level of customer satisfaction.
- Monitor and track the progress of delivery routes, ensuring timely and accurate updates to customers.
- Scan haul-away pods and verify stamps to ensure proper tracking and timely delivery.
- Process changes or cancellations to delivery orders seamlessly, minimizing disruption and maintaining a positive customer experience.
Qualifications:
- Proficiency in Microsoft Office Suite, including MS Project, Word, Excel, and PowerPoint
- Strong communication and interpersonal skills with a customer-centric mindset
- 1+ year of experience in customer service or call center environment
- Excellent organizational and multitasking abilities
- A high school diploma or equivalent highly preferred
JN003