Job Description We are seeking motivated and customer-focused Customer Service Representatives for our client in Fairmont. The CSR will act as a liaison between the company and customers, providing product/service information, resolving issues efficiently, and ensuring a positive customer experience.
Salary: Schedule: - Training: Monday-Friday 8am-4:30pm
- After training: Monday-Friday 9:30am-6pm with overtime and on call as needed
Key Responsibilities: - Respond promptly and professionally to customer inquiries via phone.
- Provide accurate information regarding products, services, orders, and policies.
- Resolve product or service problems by clarifying customer complaints, determining the cause, and offering solutions.
- Process orders, forms, applications, and requests with accuracy and attention to detail.
- Maintain customer records by updating account information in the CRM/database system.
- Escalate unresolved issues to appropriate departments or supervisors as needed.
- Collaborate with team members to meet or exceed performance goals.
- Adhere to all company policies, procedures, and quality standards.
Requirements: - High school diploma or equivalent required.
- Proven customer support experience or experience in a client service role.
- Strong communication and interpersonal skills.
- Proficient in Microsoft Office Suite and customer service software (e.g., Zendesk, Salesforce, etc.).
- Ability to multitask, prioritize, and manage time effectively.
- Positive attitude, empathy, and strong problem-solving skills.
Benefits: - Competitive salary
- Health, dental, and vision insurance
- Opportunities for advancement
EverStaff offers employees Medical, Dental, Vision, Accident, Life, Disability and Cancer insurance coverage.
All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law.
EverStaff is an equal opportunity employer (M/F/D/V/SO/GI).