Customer Service Representative

At SUPERIOR, we act like we own the company because we do. We are a 100% employee-owned organization that thrives on a culture of cooperation, commitment, and family. We invest in our people and processes so that we can best serve our customers, and grow responsibly. We shy away from "this is the way we've always done it," and gravitate towards "this makes a lot of sense." We are looking for people that want to feel invested in making a difference that ultimately affects the company's bottom line, and yours as well. Oh, and by the way, we distribute solvents, chemicals, and composites. We also take customer's hazardous and non-hazardous waste, and we repurpose it. And we're really good at all of the above because we've been doing it successfully since 1932.

Superior is currently seeking a high-energy individual to work as a Customer Service Representative at our Cincinnati, OH location. The starting hourly rate for this position is $21.00.

POSITION SUMMARY: Serves customers by providing product and service information; acts as a liaison between customers and Superior, assists with orders, account questions, billing, cancelations and other queries; and resolves product and service problems.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serves both internal and external customers.
• First point of contact for visitors.
• Identify and assess customer's needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Open and maintain customer accounts by entering information within the operating system.
• Manage incoming phone calls and orders received via email.
• Process orders within the operating system.
• Verify inventory availability
• Communicates and coordinates with internal departments (quality, operations, and sales) to develop a service plan and resolve any service failures.
• Assists sales professionals with various administrative functions.
• ISO Management System Process Responsibilities include:
  1. Taking an Order
     • Certification Requirements
     • Credit Verification
  2. Non-Conforming Product
  3. Shipping
  4. New Customer Set-Up
  5. Corrective Actions
• Other duties as assigned.

SKILLS AND ABILITIES:

• High School Diploma or equivalent
• 1 Year of previous Customer Service experience preferred
• High degree of professionalism
• Strong customer service focus
• Strong attention to detail
• Demonstrated experience in the above areas
• Proficiency with Microsoft Excel, Word, and Outlook
• Ability to work independently and prioritize multiple work assignments

PHYSICAL DEMANDS:

• Occasionally moves about inside the office to access file cabinets, office machinery, etc.
• Operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. It is important that this position see details of objects that are less than a few feet away.
• This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.
• Regularly repeats the same movements when entering data.
• This position frequently sits for longer periods of time.

PERFORMANCE EVALUATION:

To be considered proficient as a Customer Service Representative, an individual must be able to perform each essential duty satisfactorily. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience and/or ability required.

WORK ENVIRONMENT:

1. Business Casual Work Environment
2. Climate Controlled Office

Superior offers a competitive compensation package which includes medical insurance, Employee Stock Ownership Plan (ESOP), 401K, Flexible Spending, PTO, Paid Holidays, Life, Dental, Vision, STD and LTD.

To learn more about Superior and apply online, please visit .

EOE including disability/veteran/drug free