Customer Service Representative

Customer Service Representative (Contract)

You are a detail-oriented, professional Customer Service Representative to support customers in the grocery retail and mobile app space. This full-time role is ideal for someone with strong communication skills, technical aptitude, and a passion for delivering excellent customer experiences. Candidates should be comfortable assisting users with limited tech experience and committed to building customer loyalty.

Location: Emeryville, CA - Hybrid schedule: In office - Monday/Tuesday/Thursday

This position pays: $25.00 per hpur

What you will be doing:

• Provide responsive, courteous support to customers via phone, email, and digital channels
• Guide users through mobile app features, including gamification and account troubleshooting
• Handle escalated customer concerns with professionalism and empathy
• Offer clear, step-by-step support for customers unfamiliar with mobile technology
• Contribute to the Help Center with helpful guides and documentation
• Log interactions and identify trends for internal improvement
• Work cross-functionally with teams to resolve customer issues efficiently
• Help drive customer retention by creating a positive support experience

What you bring:

• Previous experience in customer service, ideally in retail, grocery, or mobile product support
• Strong verbal and written communication skills; ability to simplify technical information
• High attention to detail and organizational skills
• Patience and professionalism when supporting non-technical users
• A proactive, team-oriented mindset with problem-solving skills

To learn more about the workplace culture and the position, please apply.

For over 50 years, Nelson Connects has empowered employers and job seekers to achieve their unique versions of success. Our commitment to excellence, integrity, compassion, and innovation has made us a trusted partner in connecting jobs, people, and communities. The remarkably talented and dedicated people of Nelson Connects are building on the rich history of this company to define the future of our industry, and we can't wait to work with you.

We are Nelson Connects, and our purpose is your success.

About Nelson Connects:

If you're looking for a new opportunity, the recruiting and staffing experts at Nelson Connects can help. We work with companies of all types and sizes across all industries. We help people like you find exciting roles with employers ranging from Fortune 100, government, and nonprofit organizations to local businesses, industry leaders, and the most agile start-ups. The candidates we work with appreciate our responsive approach, genuine relationships, and exceptional service. With a commitment to transparency, authenticity, and credibility, we look forward to our jobs every day, and we're excited to help you find the job you've been looking for.

Pay Transparency: Nelson Connects provides pay transparency by placing salary ranges in all job postings in accordance with state and local regulations. We are committed to communicating pay clearly throughout the employment process.

California Fair Chance Act and Beyond: Qualified applicants with criminal histories will be considered for employment in accordance with applicable regulations. We will consider qualified Applicants for employment, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and CA Fair Chance Act.

Temporary Associate Benefits Offered: Weekly benefits offered include Medical, Dental, Vision, HSA, EAP, Life/AD&D, STD, Commuter FSA, + state mandated benefits.

EEO Statement: Nelson Connects is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other classification protected by law.