Job Title: Customer Care Representative
Location: El Centro, CA (100% Onsite)
Schedule: Monday - Friday, 5:00 AM - 1:30 PM
On-call Requirement: Must be available 24/7 to answer calls and coordinate with ports, including weekends if needed
Pay Range: $22.00 - $27.00 per hour
Employment Type: Temp-to-Hire
Citizenship Requirement: Must be a U.S. Citizen or Permanent Resident
About the Company: This established logistics provider specializes in transportation and terminal services with a focus on safe, compliant, and customer-centric operations. With a long-standing reputation in the industry, the organization is committed to fostering strong partnerships, innovative solutions, and dependable service. The company supports professional growth and values employees who demonstrate initiative, accountability, and a passion for exceptional customer care.
Position Summary: The Customer Care Representative is responsible for accurate order entry and proactive communication with both internal departments and external customers. This individual plays a critical role in ensuring logistics operations run smoothly by managing documentation, coordinating schedules, and resolving service-related issues.
Key Responsibilities:- Serve as the primary contact for assigned customers; handle order intake, scheduling, logistics planning, and issue resolution.
- Maintain professional and courteous communication, representing the company with integrity.
- Interface with customer ERP systems (e.g., SAP) to process and monitor orders.
- Coordinate shipments and requirements with internal teams (Transportation, Transloading, Depot, etc.).
- Prepare and distribute all documentation necessary for operational departments.
- Track shipments using GPS software; ensure timely follow-up and status updates.
- Generate material handling invoices; ensure accuracy and maintain customer inventory records.
- Provide Proof of Delivery (POD) and other supporting documentation as requested.
- Oversee the transportation documentation process, including rating, data entry, and billing.
- Provide monthly inventory reports per customer specifications.
- Assist in general administrative tasks and serve as a backup for terminal supervisors.
Qualifications:- High School diploma or equivalent required.
- Bilingual (English/Spanish) preferred; must possess excellent verbal and written communication skills.
- Strong organizational, problem-solving, and multitasking abilities.
- Detail-oriented with the ability to manage shifting priorities in a fast-paced environment.
- Proficient in Microsoft Office and experience working with ERP systems.
- Ability to maintain professionalism when interacting with customers and internal teams.
Physical Requirements:- Must be able to work in an active office environment for extended periods.
- Ability to work non-standard hours and be on-call as business needs dictate.
- Must be able to sit for long periods and use a computer continuously.