Are you a detail-oriented individual who thrives on connecting with people and delivering exceptional customer service? Do you enjoy building meaningful relationships while tackling tasks with precision and professionalism? If this sounds like you, we want to meet you. Sewing Parts Online is looking for a friendly, organized, and motivated individual to join our customer service team.
In this role, you'll be the heart of our customer interactions-answering inquiries, providing expert support, and ensuring every customer feels valued. Don't worry if you're new to sewing; we provide in-depth paid training to set you up for success. At Sewing Parts Online, we're more than just a workplace-we're a family, and we genuinely care about each team member.
Who We Are
Sewing Parts Online is a 16-year-old e-commerce company based in Dickson, just minutes from Lowe's. We specialize in selling sewing machines, parts, and supplies to customers worldwide. Our team of 42 is close-knit and welcoming, with a strong focus on fostering a family-like atmosphere. Here, you're more than just a number; you're part of a supportive community that celebrates your successes.
Why You'll Love Working Here
Competitive Compensation: Hourly wage plus commissions.
Comprehensive Benefits: Health, vision, and dental benefits after 90 days.
Growth Opportunities: Room for advancement in a growing company.
Time Off to Recharge: Paid holidays, PTO after 90 days (with annual increases), and paid bereavement leave.
Employee Perks:
- 401K with company match.
- Paid maternity leave after 12 months.
- Weekly direct deposit (no paycheck holds).
- Catered holiday meals and a large Christmas party.
- Birthday presents and yearly anniversary bonuses.
- Free beverages, standing desks, and ergonomic chairs.
- Employee discounts on products.
What You'll Be Doing
- Answering customer inquiries via phone, email, and live chat.
- Assisting customers in placing orders over the phone.
- Conducting product research to support customer needs.
- Contacting suppliers for ETA updates.
- Handling challenging customer interactions with professionalism and empathy.
What We're Looking For
- Strong oral and written communication skills.
- Exceptional attention to detail with the ability to multitask effectively.
- Calm and collected under pressure, especially in fast-paced environments.
- Strong PC skills and the ability to navigate multiple computer programs simultaneously.
- Typing skills (20+ WPM preferred).
Next Steps
If you're excited to join a company that values professionalism, attention to detail, and genuine customer connections, we'd love to hear from you. After applying, please complete our Culture Index Survey to help us understand your work style. It's quick and has no wrong answers-just click the link below:
Job Type: Full-time
Pay: $14.00 - $17.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Work Location: In person