This role is vital to the success of our retail operations. As a Customer Service Representative, you will collaborate with both wholesale and retail clients to understand their needs, address inquiries about Sherwin-Williams products, and recommend tailored solutions. Your primary goal will be to promptly resolve customer concerns, ensuring maximum satisfaction while staying informed about product features to maintain high-quality standards.
Responsibilities include engaging with customers, which may involve minors, and handling cash and payment methods, electronic equipment, and store merchandise. To safeguard our business and customer safety, a review of criminal history will be conducted as part of the application process.
You will be expected to work in the following locations:
- Store , located at 201 Knob Hill Road, Mooresville, NC 28117
- Store , located at 18206 Manhatten Blvd., Cornelius, NC 28031
- Store , located at 166 Talbert Point Blvd., Mooresville, NC 28117
- Store , located at 7413 Advance Ave, Denver, NC
At Sherwin-Williams, we believe there is no singular path to success. We support career growth for individuals from diverse backgrounds and perspectives. We encourage all qualified individuals, including those with disabilities and Protected Veterans, to apply. We believe in the unique talents each employee brings, and we want to see you thrive and showcase your abilities.
Application Process: - Online Application: Find the role(s) that interest you on our Careers page and create your profile.
- Digital Interview: After your application is reviewed, select candidates will be invited to complete a video interview with behavioral-based questions.
- In-Store Interview: Top candidates will meet with our team in-store for an interview.
We are dedicated to helping our employees and their families achieve health and well-being through comprehensive benefits. You can learn more about our benefits offerings once hired. Compensation is based on various factors specific to the role and location. Note that the wage range for this position reflects our commitment to fair pay.
We are an Equal Employment Opportunity/Affirmative Action employer. All qualified applicants will be considered for employment without discrimination based on various protected statuses. As a federal contractor, we also prioritize the referral of Protected Veterans.
Please note that our recruitment team will never request personal financial information during the hiring process.
- Ensure high levels of customer satisfaction through exceptional service.
- Assist customers both in-person and over the phone, identifying needs and presenting suitable products.
- Build and maintain trusting relationships with customers.
- Process sales transactions accurately following company policies.
- Meet and strive to exceed sales goals regularly.
- Maintain accurate work order files and product formulas.
- Select products from sales floor or warehouse as needed.
- Tint and mix products according to customer specifications.
- Stock shelves and set up displays.
- Clean and maintain store equipment.
- Assist with deliveries when required.
- Ensure inventory is well-stocked and visually appealing.
- Stay knowledgeable about product offerings and options.
- Comply with inventory procedures.
- Suggest improvements for sales opportunities.
Minimum Requirements: - Must be at least eighteen (18) years old.
- Must be legally authorized to work in the country without sponsorship.
- Must hold a valid, unrestricted Driver's License.
- Ability to lift and carry up to 50 lbs frequently and 70 lbs occasionally, with or without accommodation.
- Availability to work various scheduled hours, including evenings and weekends, with or without accommodation.
Preferred Qualifications: - A High School diploma or GED.
- A minimum of one (1) year of experience in delivery, retail, or customer service.
- Experience selling paint and related products.
- Familiarity with tinting and mixing equipment.
- Ability to communicate in more than one language.
- Proficiency in Spanish is a plus.