Customer Service Representative - Law Enforcement Communication Center - Hybrid - Float Position
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Customer Service Representative - Law Enforcement Communication Center - Hybrid - Float Position
Salary
$45,216.00 Annually
Location
Lakewood, CO
Job Type
Full Time
Job Number
TAA-01638-03.2025
Department
Department of Revenue
Division
Motor Vehicles - Investigations
Opening Date
03/20/2025
Closing Date
4/7/2025 5:00 PM Mountain
FLSA
Determined by Position
Type of Announcement
This position is open only to Colorado state residents.
FLSA Status
Non-Exempt; position is eligible for overtime compensation.
Department Contact Information
Marie Besgrove, HR Analyst
Primary Physical Work Address
1707 Cole Blvd, Lakewood CO 80104 - This position is currently tasked with performing work duties via flex-place (aka telework, work-from home arrangements) with as needed on-site visits with client groups
How To Apply
Please submit an online application for this position at Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.
- Description
- Benefits
- Questions
Department Information
The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.
The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video .
Description of Job
The purpose of the Motor Vehicles Investigations Unit (MVIU) within the Department of Motor Vehicles is to investigate and prevent fraud concerning the use of driver's licenses, identification cards, motor vehicle titles and registrations, and other motor vehicle documents issued by the department. Also assist victims of identity theft by means of such documents.
We're hiring a detail oriented and resourceful individual to be our Customer Service Representative in our Law Enforcement Communication Center. This role serves Coloradoans and Colorado law enforcement by ensuring information is accurate and delivered in a timely manner. You will research large databases to retrieve driver and vehicle information based on requests from law enforcement and government agencies, while using excellent customer service skills to interact with individuals. This role requires extensive typing skills to ensure detailed data is input correctly and completely. If you're passionate about assisting law enforcement in completing their duties to the best of their abilities, then this job may be for you.
Primary Duties:
System research -
- Provides assistance to criminal justice agencies by analyzing records and providing verification of driving status, restraint actions and vehicle registration information.
- Provides automobile dealer information for law enforcement.
- Researches and performs searches of driver and registration files from various systems.
Dossier Retrieval -
- Reviews requests for Colorado DMV images.
- Follows procedures and guidance to provide Colorado Dossier (photo/fingerprint/signature) documents to law enforcement and governmental agencies.
Record Management -
- Modify records to indicate surrender of a Colorado credential to another state.
- Enter medical certification for CDL drivers.
Vehicle Holds -
- Research vehicle hold files for various law enforcement, customers, and local and State government staff.
- Remove vehicle holds as appropriate.
Schedule:
This position general works Monday-Friday 12:00pm-8:00pm, but will be required to work various shifts and weekend schedules to cover openings, as needed. This position is designated as an essential employee personnel. Training for this position will be conducted during the second shift which is 2:30pm-10:30pm.
The definition of essential personnel is: "Required to report without delay or interruption to provide essential or emergency services to ensure health, safety, and welfare."
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
Residency Requirement:
This posting is only open to residents of the State of Colorado at the time of submitting your application.
Class Code & Classification Description:
DATA SPECIALIST (G2D4XX)
MINIMUM QUALIFICATIONS :
Experience Only: Three (3) years of relevant experience in a call center or customer service environment
OR
Education and Experience: A combination of related education and/or relevant experience in a call center or customer service environment equal to three (3) years
NOTE: If submitting a transcript, certification or other relevant materials, candidates may redact information that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.
Preferred Qualifications:
The following are preferred but not required for this position:
- Experience with pulling and reporting data
- Proficiency with Google Sheets and Microsoft Excel
- State experience in a customer service role
- Typing 35-40 WPM
- Written communication
- Work experience with confidential/sensitive information
Special Qualifications:
- Must be willing and able to cover other shifts due to absences, both scheduled and unexpected.
- Must be willing and able to work day or night including weekends, holidays and during inclement weather.
- Must maintain a clear background check in order to maintain CCIC operator authority.
Conditions of Employment with the CDOR :
Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.
As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations .
Minimum Qualification Screening
A Human Resources Analyst will only review the work experience/job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.
- Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use "see resume" or "see attached" statements on your application.
- Cover letters and resumes will not be accepted in lieu of the official State of Colorado online application. Part-time work experience will be prorated.
- Recommended attachments: Resume, Cover letter
- List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment.
- Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.
- The eligible list established from this posting may be used to fill additional vacancies.
Email Address:
All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e-mail to accept messages from "state.co.us" and addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.
If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.
APPEAL RIGHTS
An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.
As an applicant directly affected by the results of the selection or comparative analysis process . click apply for full job details