Customer Service Representative:
Key Responsibilities:
1
Serve as the primary point of contact for clients, managing requests and ensuring clear, timely communication.
2
Work closely with our production team to meet job specifications, deadlines, and quality standards.
3
Provide accurate quotes, manage orders, and ensure customer satisfaction throughout the project lifecycle.
4
Proactively resolve client concerns, track orders, and deliver effective solutions.
5
Maintain detailed records of client interactions, job specifications, and billing details.
Qualifications:
Strong customer service and organizational skills.
Ability to multitask and manage multiple projects under tight deadlines.
Excellent written and verbal communication skills.
Familiarity with the printing industry is a plus, but we are willing to train the right candidate.
Experience with government contracts and compliance is a plus.
Why Join:
Be part of a team that values quality, client satisfaction, and industry expertise.
Opportunities for growth in a dynamic, fast-paced environment.
Job Type: Full-time
Experience: Customer service experience required; printing industry experience is a plus
Schedule: 8:00am-5:00pm
Monday-Friday