Customer Service Representative

Customer Service Representative
HYBRID - Daytona Beach, FL 32114
Pay Rate: $17/hr (pay differential available to candidates fully bilingual in Spanish)
Anticipated Start Dates: 5/21 and 5/28
Contract-to-Hire
Schedule:
First 30 days fully on-site for training. Training Schedule is 9:30am to 6pm
10:30am to 7pm hybrid after training. Hybrid schedule is based off of meeting adherence, quality and attendance expectations
NO TIME OFF IN FIRST 4 WEEKS.
Responsibilities:
Will be handling about 35-45 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts, average is about 11-14 minutes per call.
This person will be responsible for handling inbound calls pertaining to insurance servicing questions.
Will receive questions from borrowers, insurance agents and financial institutions.
The insurance questions will pertain to home owners insurance and will be from borrowers, insurance agents and financial institutions.
Majority of calls will be in regards to payment and/or coverage questions.
The CSR must be able to multi-task between various systems to research and document the phone calls.
The CSR has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis.
Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner.
MUST HAVE:
At least 1 year of recent customer service experience
Efficient in using a windows PC computer and navigating their software system
typing: at least 35 WPM
Good verbal and written communication skills
internet connection - will be required to work remote.
NO TIME OFF IN FIRST 4 WEEKS.
NICE TO HAVE:
2+ years of call center experience
Insurance or mortgage experience

Pay and Benefits
The pay range for this position is $17.00 - $18.50/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Daytona Beach,FL 32114.
Application Deadline
This position is anticipated to close on May 5, 2025.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.