Description Are you a natural
leader with a knack for clear
communication and attention to
detailStatus: Monday - Friday 9am - 6pm
Compensation: $20.00 - $22.00 hourly
Our Ideal Candidate Will Bring: - High level understanding of the critical need to deliver superior service
- Ability to keep up with a fast-paced environment and maintain a positive attitude
- Ability to learn multiple programs, research the issue, and articulate the solution
- Excellent written and verbal communication skills
Overview: The
Customer Service Specialist is responsible for first-line customer service support and
ensuring customers experience with DaBella is as good as possible. The CS Specialist handles
omni-channel customer service inquiries and then routes them to the proper person to resolve
any issues.
Essential Functions: - Monitors and processes customer messages via calls, email, and online inquiries and enters them into company CRM for tracking and reporting purposes
- Contact customers via phone and email to clarify information and details regarding messages and complaints and to help establish resolutions for any outstanding issues
- Coordinates with internal staff including sales, GMs, OMs, and installation team to ensure all customer requests and complaints are addressed and resolved in a timely manner
- Utilizes our internal review management software platform (Dymic) to monitor and measure customer sentiment and provide reporting and insights to relevant departments to facilitate growth and improvement
Qualifications: - Previous receptionist, data entry, customer service, or call center experience is preferred, but not required
- Proficiency in Microsoft Office, email, email scheduling tools, internet, and internet-based applications
- Excellent time management skills, ability to multi-task and prioritize work, and maintain self-direction in a fast-paced environment
- A creative mind, with an ability to suggest improvements
Benefits: Employees and their families are eligible to enroll in:
- Medical, Dental, and Vision
- Health Savings Account (HSA)
- Company Sponsored Life Insurance
- Supplemental Life Insurance
- Long-term and short-term disability
- Accident protection
- Employee assistance program - access to counseling services and other tools to improve work/family/life balance
- Pet Insurance for your furry family member
- 401k plan
- Additional Insurance Programs including:
- UHC Rewards
- Rally Health
- One Pass Select (gym membership subscription)
Additional Perks:
- VPTO (Volunteer paid time off) year-round incentives to give back to your local community
- Personal/Professional Development - we provide books, courses, and opportunities to attend leadership conferences
- Relocation opportunities to other branches across the nation
Each DaBella Employee receives:
- 80 hours of Paid Time Off annually with incremental increases
- 6 paid holidays during a calendar year effective day one of employment
This is an IN-OFFICE Role. To learn more about DaBella visit our website at