Customer Service Representative Summary
In this role you will provide support to customers while delivering excellent Customer Service to promote long-term customer retention. The Customer Service Representative will answer customer questions, explain product and service options, and assist customers with any existing problems. You will also maintain accurate customer records, notating any incidents or upgrades as needed, and provide customer solutions. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.
Tasks and Responsibilities:
Support the Customer Service Center by performing tasks assigned by the Customer Success Manager
Provide first level support to customers
Resolve issues effectively, escalating as needed
Greet customers with a professional and welcoming manner
Speak to as many customers as possible daily
Monitor and track recurring customer issues
Update customer accounts
Offer upgrade paths or new services to new and existing customers
Support the Customer Success Manager as needed
Requirements:
Demonstrate experience utilising computers
Ability to troubleshoot and effectively
Clear communication with peers
Must think independently with an attention to detail
Track and monitor tasks to completion
Must be team oriented and maintain a professional demeanour at all times
Enjoy helping and speaking with customers
Excellent customer service and communication skills
Must have a collaborative approach and positive attitude
Please submit your to apply.