We are hiring a Customer Service Specialist in Dallas, TX. The Customer Service Specialist is primarily tasked with the essential function of delivering exceptional customer service to our valued clients. This is an exciting opportunity to work in a dynamic and fast-paced environment, interacting with customers and ensuring their needs are met with efficiency, respect, and professionalism.
Customer Service Specialist Qualifications:
Superior verbal & written communication skill-sets
Work with a sense of urgency; demonstrate timely and thoroughly execution
Upbeat & outgoing mindset with positive energy
Interacts successfully with individuals and also teams
Maintains fruitful customer connections
Prior customer service or sales experience
Interacts successfully along with all amounts of management as well as staff members
Ability to work effectively independently and within a team to perform all tasks as assigned
High school diploma or equivalent
1 year prior sales coordination or customer support experience
Prior SAP experience is a plus
Flexible with an ability to handle multiple tasks when priorities shift
Must be available to work on-site in Dallas, TX
Customer Service Specialist Tasks & Duties
Processes new orders based on customer requests.
Tracks open orders to ensure completeness in a prompt manner. Checks pricing and verifies availability.
Reviews and troubleshoots customer problems and initiates standard action for repair, replacement, return or field service as guided by customer service policies.
Provide sales support
Demonstrate solid troubleshooting skills when issues arise
Respond to customer questions
Maintain a reliable working knowledge of customer information
Effectively handle a number of competing priorities.
Handle customer inquiries, complaints, and escalations in a professional manner
Maintain accurate and detailed records of customer interactions
Other duties as assigned to meet operational needs
Benefits:
Standard starting compensation is commensurate with experience
Regular performance reviews
Training, networking and development opportunities
Flexible scheduling
To begin the application process, please submit your resumé.