Real Floors is now the largest multifamily flooring provider in the country. JOB TITLE: Customer Service Representative
LOCATION: Corona, CA
JOB TYPE: Full Time
HOURS: Monday - Friday
PAY RANGE: $20.00-$24.00/hr
COMPANY OVERVIEW: Real Floors, Inc. has been recognized as a
Top Workplace for 10 years in a row. We have a strong, positive, family-oriented culture. We highly value our employees, and we provide amazing benefits. We are the leading wholesale flooring providers in the country we provide flooring installation services to the multi-family industry (apartments, student housing) and to the growing Single Family Rental Homes market.
About the Role: Join Real Floors, Inc. as a Customer Service Representative and become a key player in our success. In this office-based role, you'll be the vital link between our customers and subcontracted flooring installers, ensuring smooth communication and timely resolution of issues.
What You'll Do: - Process and manage incoming customer orders via phone, email, and our online portal.
- Provide clear and helpful solutions to customer inquiries and direct them as needed.
- Maintain accurate records, ensuring all order details, billing, and payroll data are correctly entered.
- Coordinate with internal departments to resolve any issues related to orders and installations.
What We're Looking For: - Bilingual fluency in English/Spanish is not required but is a plus.
- 2+ years of customer service experience, preferably over the phone.
- Strong computer skills, with the ability to learn new systems quickly.
- Detail-oriented with excellent organizational skills and a proactive approach to problem-solving.
- Professional communication skills, both verbal and written, with a focus on customer satisfaction.
- Experience with Gmail, Google Docs, Sheets, and Shared Drive is a plus.
AMAZING BENEFITS:
Paid Time Off (PTO)
Paid Holidays
FREE Life & Disability Insurance
Health Care Insurance - Company pays most of the cost.
Dental & Vision Care Insurance options
Retirement 401(k) + GENEROUS company match
Annual Bonus Potential
Fitness Membership Reimbursement
Employee Referral Bonus Program
More.
Real Floors: We Live "Got-Your-Back-Ability" Every Day.
NOTE: Principals only. Recruiters, staffing agencies and other third parties will not be considered.
Real Floors, Inc. & Real Floors Commercial, Inc. provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.