Customer Service Representative

Schedule: Monday and Friday 3pm-11:30pm, Saturday and Sunday 11am-11:30pm

Compensation: $19 per hour + $1 per hour shift differential

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with
disabilities to perform the essential functions.

Essential Functions Statement(s)

• Responds professionally and timely to inquiries, issues, concerns of Holman's customers.

• Addresses carrier concerns; completes action items; resolves issues within policy and stated
guidelines.

• Investigates any errors in the inbound (IB) and outbound (OB) process that lead to
inaccuracies; finds root cause and takes initiative to correct

• Captures revenue for special requests and for daily activities based on the rates established
for the customer.

• Generates various reports as necessary for account status tracking purposes.

• Maintains electronic customer files in accordance with record retention requirements.

• Reliable attendance at scheduled shifts.

• Performs all duties in conformance to appropriate safety and security standards.

• Performs all other duties as assigned or needed.

POSITION QUALIFICATIONS
Competency Statement(s)

• Attendance - Ability to work required schedule and arrive at work on time. Ability and
willingness to work the voluntary/mandatory overtime that is required during the busy
season. Ability to work days, nights, weekends, and holidays.

• Communication - Ability to effectively communicate in writing and verbally in a courteous
and professional manner with others. Ability to understand and follow verbal and written
instruction.

• Mathematics- Ability to perform basic math (addition, subtraction, multiplication and
division) in all units of measure using whole numbers, fractions and decimals.

• Language - Ability to identify and compare letters and numbers. Ability to read and
interpret documents such as receivers, invoices, operating instructions and procedure
manuals. Ability to read and write simple sentences.

• Diversity Oriented - Ability to work effectively with people regardless of their age, gender,
race, ethnicity, religion, or job type.

• Relationship Building - Ability to establish and maintain effective working relationships
with customers, co-workers and management.

• Productivity - Ability to maintain a level of production that meets or exceeds the
established guidelines. Ability to work independently without interruptions.

• Paperwork - Completion - Ability to complete necessary paperwork neatly and accurately
and according to established guidelines.

• Paperwork - Verification - Ability to verify paperwork necessary to ensure customer is
receiving correct product.

• Organized - Ability to follow a systematic method of performing a task.

• Accountability - Ability to accept responsibility and account for his/her actions.

• Accuracy - Ability to perform work accurately and thoroughly.

• Adaptability - Ability to adapt to change in the workplace.

• Autonomy - Ability to work independently with minimal supervision.

• Safety Awareness - Ability to identify and correct conditions that affect Team Member
safety.

SKILLS & ABILITIES

• Education: High School Graduate or General Education Degree (GED) preferred.

• Experience: Two (2) years related experience in warehouse or manufacturing environment
& customer service experience.

• Computer Skills: Basic computer or tablet skills; basic office equipment. High Jump
experience a plus.

• Certificates & Licenses

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.