Customer Service Representative
Job Ref: 31468
Category: Clerical & Administrative Support
Location: Emerson Hospital,
133 Old Road to Nine Acre Corner,
Concord,
MA 01742
Department: Service Response Center
Schedule: Per Diem
Shift: Variable Shifts
Hours: 9:30am-6:00pm, 7am-3:30pm, 6:00am-6:30pm, 6:00-4:30,
Job Summary Reporting to the Customer Service Supervisor, the position handles all inquiries from patients andmust be responded to in a courteous and timely manner.Responsible to workwith patients on various diets and assist them in a nutritious meal selection.
Minimum Qualifications - Education
- HS Diploma; college degree preferred.
- Experience
- Minimum 1 year office/clerical experience in hospital and/or medical business office setting, including professional telephone skills.
- Licensure and/or Certification
- Skills
- Working knowledge of the Meditech system.
- Excellent communication and correspondence skills.
- Excellent customer service skills.
- Ability to read, write, and communicate in English.
- Strong computer skills.
- Ability to maintain confidential information.
- Assist with patient meal selection
- Work with patients on various diets