Work Schedule Overview:
Remote to Start: Kick off your journey with us from home. All classes and training sessions will be held remotely for 4-5 weeks.
In-Office Experience: Once training is complete, your role will transition to 5 days per week in-office, fostering collaboration, hands-on experience, and strong team bonds.
Hybrid Work Flexibility: After 6 months of service, enjoy a hybrid schedule that balances in-office and remote work-3 days in-office and 2 days from home-for greater flexibility and convenience.
Position Description:
- Client Support Service Professionals handle incoming phone calls regarding various service inquiries on client accounts.
- Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics.
- Functional support areas include client Cash Management products and services, client Online (client website) and Mobile app, and general account or financial related inquiries.
- Successful applicants will be highly professional, career driven, and committed to World-Class Service.
- Ability to contribute in a fast paced, team-oriented environment.
- Aptitude to multi-task and adjust quickly to change in a busy financial service center.
Preference for 1 of the following criteria:
- College Degree
- Previous contact center experience