Customer Service Representative

Hiring Department

The University of Missouri School of Medicine Department of University Physicians.

Job Description

Provide high quality customer service to patients, departments, insurance companies & other entitles who require our services, by working the IDX patient accounts systems for both UP & HPA. This service is provided via the ACD phone system or face to face in a Customer Service Office. Work written patient correspondence. Update registration bad addresses and mail returns in the account system. Represent MU Healthcare by providing high quality customer service.

Shift

Shift Type: Monday - Friday, 8:00 a.m. to 5:00 p.m.
Office/Administrative Hours: Yes - Position will have Office/Admin Hours

Minimum Qualifications

High school diploma or the equivalent.
Three years of customer service and or clerical experience is required. Education may be substituted in lieu of experience.
Ability to operate a personal computer is necessary.
The ability to type may be necessary depending upon the position.

Preferred Qualifications

Additional Training: Previous call center experience. Be able to receive and convey written/verbally communicated information. Ability to remain seated at work for most of the working shift if required to meet responsibilities and be able to work without direct supervision as necessary.

Anticipated Hiring Range

Anticipated Hiring Range: $14.00 - $21.18
Grade: PAT-3A
University Title: Customer Service Representative
Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Application Materials

In addition to filling this online application please provide a Resume and Cover Letter.

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at .