Customer Service Representative

Cleveland, Ohio

Goodwin Recruiting

We are seeking a Customer Service Representative with manufacturing and international shipping experience.
Responsibilities:

Input customer orders into SAP and confirm with order acknowledgment.
Prepare and verify bills of lading (BOL) to ensure accuracy.
Review shipping documents before releasing them to the warehouse.
Coordinate with logistics providers, van lines, and freight forwarders for shipment confirmations.
Arrange expedited same-day deliveries with management approval.
Verify shipped documents for correct signatures and dates.
Email BOL and Certificate of Analysis (COA) to customers post-shipment.
Post (GR) sale orders in SAP to update inventory records.
Prepare shipment paperwork for the following day.
Maintain monthly filing of completed sales orders.
Perform administrative tasks such as answering phones, greeting visitors, and distributing mail.
Manage ExWorks customer shipments and update portals with routing and scheduling information.
Schedule LTL, bulk, and truckload carriers to optimize dock efficiency.
Arrange bookings and update SAP with relevant shipment information.
Send shipping documents to forwarders and customers as needed.

Requirements:

High school diploma or GED.
2-3 years of customer service experience in a manufacturing setting.
Basic SAP knowledge required.
Experience with ISO standards, international exports, and hazardous material shipping is a plus.
Strong written and verbal communication skills.
Must pass a Department of Homeland Security background check, physical exam, and drug screening.
Combination of office and manufacturing environments with occasional exposure to noise and fumes.
Regular use of office equipment (computers, phones, copiers, etc.).

Benefits:

Date Posted: 03 April 2025