Customer Service Representative

About the job Part-Time Customer Service Representative

Are you looking for meaningful and interesting work on a part-time schedule? Let's talk

Part-Time Customer Service Representative
We're a company of helpful people teaming up to make a difference in global business and our local communities. Passionate about service quality, giving back to the community, and devoted to continuous improvement, CSC is the business behind business .

Schedule requirements: this position requires you to be in your home for 20 hours per week. Those 20 hours must be between the hours of Monday - Friday, 8:00am - 6:00pm.
Some of the things you'll be doing:

• Build relationships with our clients to better understand their unique needs and concerns

• Fulfill requests and answer questions for internal and external customers

• Respond promptly to customer inquiries via phone or electronically

• Provide excellent customer service to both internal and external clients

• Manage customer portfolios

• Organize the workflow to meet customers' time frames and demands

• Data entry of client information, electronic filing, and retrieval of documents

• Navigate between multiple databases quickly and accurately

• Research, analyze, review, and process legal documents

• Recommend process improvements where applicable

• Maintain and grow existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services.What technical skills, experience, and qualifications do you need?

• Experience working in a customer service or administrative capacity

• Energetic self-starter who thrives in a fast-paced, team-oriented environment

• Attention to detail and accuracy

• Strong prioritization and time-management skills

• Flexibility and agility, with the ability to multitask

• Problem-solving skills

• Strong computer skills and proficiency in MS Office, Word, and Excel

• Excellent verbal and written communication skillsBenefits:

• These part-time positions are eligible for a number of CSC's competitive benefits-paid time off, 401(k) plans AND $1000 in tuition reimbursement per semester.

• Employees are eligible for an annual success sharing bonus or commission plans based on role and individual performance.

• CSC offers excellent benefits, medical, dental, life insurance, flexible spending and health savings account.

• We also offer you 401(k) with employer match and profit sharing, paid time off, tuition reimbursement, and more.