Customer Service Representative

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional support and ensuring a positive experience. You will handle inquiries, resolve issues, and maintain strong relationships with our customers. The ideal candidate will possess excellent communication skills and a passion for helping others. Responsibilities Identifies each customer's specific needs and provides service based on those needs developing a firm business relationship between Ty and the retailer by answering inbound calls or making outbound calls within assigned territories. Maintains constant communications with assigned customers to ensure a seamless relationship between Ty and the retailers. Works cross-functionally internally and externally to provide a one call resolution for all customer inquiries. Assists customers in understanding company policies and procedures. Works with Account Executives to develop and execute an account plan for retailers designated by Account Executives. Assists in training new hires by shadowing with them and acting as their mentor during the duration of the training period. Maintains call-handling performance, phone logs and activity logs in accordance with company standards. Maintains confidentiality of all customer and company information. Contributes to team effort by accomplishing results as needed. Performs other duties as assigned by management. Qualifications High School diploma or equivalent. Previous experience in customer service or client services is required. Strong communication skills with the ability to articulate information clearly and effectively.