Job Title: Customer Service Representative
Location: Chicago, IL (Hybrid After Probation)
Are you an experienced logistics professional looking for a dynamic customer service role? We are seeking a Customer Service Representative to join our growing team in Chicago, IL. This position offers a hybrid schedule once the probation period is successfully completed.
Key Responsibilities:
- Provide top-tier customer support, ensuring timely responses to inquiries and requests.
- Manage shipment tracking and updates across all modes of transport (air, ocean, and ground).
- Coordinate with internal teams, carriers, and clients to resolve logistics-related issues.
- Assist with customs brokerage operations, ensuring compliance with all regulations.
- Process and maintain accurate shipment documentation.
- Identify and implement process improvements to enhance customer satisfaction.
Qualifications:
- Experience in freight forwarding and/or customs brokerage is strongly preferred.
- Strong knowledge of handling operations for all transportation modes (air, ocean, and trucking).
- Ability to problem-solve and communicate effectively with customers and internal teams.
- Detail-oriented with excellent organizational skills.
- Proficiency in logistics software and Microsoft Office Suite.