Customer Service Representative

Salary: $40,665.00 - $54,897.00 Annually
Location : Chesterfield, VA
Job Type: Full-Time
Job Number: 25-00908
Department: Utilities
Opening Date: 05/19/2025
Closing Date: 5/25/:59 PM Eastern

Minimum Qualifications

High school diploma or GED; college courses in accounting, business or related field preferred; and one year of customer service experience in a call center environment; or an equivalent combination of training and experience. Must be multi-task oriented and able to work under stressful and demanding situations. Good oral/written communication skills; good typing skills with speed and accuracy a must. Ability to demonstrate problem solving and resolution. PC experience in Word, Excel, and Outlook required. Pre-employment drug testing, FBI criminal background check and education/degree verification required.
Duties
Functions include but are not limited to assisting customers in person, telephone and written correspondence with regard to new connections, disconnections, account information, and billing questions; determine fees required; support for online/IVR payments; investigate accounts and consumption histories; respond to inquiries regarding charges, credit histories. Perform other work as required. This position is part of an approved Career Development Plan (CDP) and offers career progression opportunities and salary incentives, as funding permits, based on performance, qualifications, and experience.
Shift

Monday - Friday; 8:30 a.m. - 5:00 p.m.
Work Location

Utilities
Chesterfield County is an Equal Opportunity Employer Committed to Workforce Diversity, Equity, and Inclusion
For information on county benefits, view
01

Do you have a high school diploma or GED? (Please answer accurately. Failure to respond accurately will result in disqualification from consideration.)

• Yes
• No

02

How many years of professional experience do you have using Microsoft Office Programs (i.e., Word, Excel, Access and Outlook)? (Please answer accurately. Failure to respond accurately will result in disqualification from consideration.)

• Less than 1 year
• 1 - 3 years
• 3 - 5 years
• 5 - 10 years
• 10 - 15 years
• More than 15 years

03

How many years of experience do you have working in a multitask-oriented environment? (Please answer accurately. Failure to respond accurately will result in disqualification from consideration.)

• Less than 1 year
• 1 - 3 years
• 3 - 5 years
• 5 - 10 years
• 10 - 15 years
• More than 15 years

04

How many years of customer service experience do you have in a call center environment, including assisting customers in person? (Please answer accurately. Failure to answer accurately will result in disqualification from consideration.)

• Less than 1 year
• 1 - 3 years
• 3 - 5 years
• 5 - 10 years
• 10 - 15 years
• More than 15 years

Required Question