Company DescriptionAbout Us: At Signal Tru Brand, we are committed to crafting authentic brand experiences that connect businesses with their audiences through clarity, consistency, and innovation. Based in Charlotte, NC, our company supports a diverse range of clients in building strong, lasting impressions through strategic branding and operational excellence. We value professionalism, attention to detail, and a team-oriented approach that allows us to deliver exceptional results across every project.
Job Description Job Description
We are seeking a
Customer Service Representative to join our growing team in Charlotte. The ideal candidate will be the first point of contact for our clients, ensuring their questions and concerns are handled efficiently and professionally. If you are a dependable communicator with a passion for helping people and problem-solving, we want to hear from you.
Responsibilities
- Handle incoming customer inquiries via phone, email, and in-person
- Resolve product and service issues promptly and accurately
- Maintain records of customer interactions and transactions
- Follow up to ensure customer satisfaction and problem resolution
- Collaborate with internal departments to provide timely solutions
- Assist in identifying trends in customer feedback for continuous improvement
Qualifications Qualifications
- High school diploma or equivalent (Associate's or Bachelor's degree preferred)
- Previous customer service experience is a plus
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficiency in basic computer applications (e.g., Microsoft Office)
- Ability to remain calm and courteous under pressure
Additional Information Benefits
- Competitive salary based on experience
- Opportunities for professional growth and advancement
- Paid training and development programs
- Health, dental, and vision insurance
- Paid time off and holidays
- Supportive and team-oriented work environment