Customer Service Representative

Job Title: Customer Service Representative

Location: Charlotte, NC
Salary: $45,000 - $52,000 per year
Job Type: Full-TimeAbout the Role:

We are looking for a dedicated and personable Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing outstanding service and ensuring a positive customer experience. The ideal candidate is a strong communicator, problem-solver, and committed to delivering excellent support.Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Resolve customer complaints and issues efficiently, aiming for first-contact resolution
• Maintain a high level of product knowledge to assist customers accurately
• Process orders, forms, applications, and requests
• Keep accurate records of customer interactions and transactions
• Collaborate with other departments to improve customer experience
• Identify and escalate complex issues to the appropriate team or supervisor
• Follow communication procedures, guidelines, and policies

Qualifications:

• High school diploma or equivalent; associate's or bachelor's degree preferred
• 1+ years of experience in a customer service role or similar position
• Excellent verbal and written communication skills
• Strong interpersonal and active listening skills
• Ability to multitask and remain calm under pressure
• Proficient with customer service software, CRM systems, and Microsoft Office Suite