Job Overview:
As a Customer Service Representative at Amann Girrbach, you will play a crucial role in ensuring customer satisfaction by providing prompt, professional, and experienced support to our clients. You will be the first point of contact for our customers, addressing inquiries, resolving issues, and providing information about our products and services. Your ability to effectively communicate and problem-solve will be essential in maintaining our reputation for excellence.
Key Responsibilities:
- Serve as the primary point of contact for customers via phone, email, and chat to address inquiries and provide information about Amann Girrbach products and services.
- Identify and resolve customer issues and complaints in a timely and professional manner, ensuring a positive experience for all clients.
- Maintain detailed records of customer interactions, transactions, and feedback to enhance the overall customer experience.
- Collaborate with other departments, such as sales, technical support, and logistics, to ensure seamless service delivery and effective resolution of customer issues.
- Provide accurate product information, guidance on order placement, and assistance with returns or exchanges.
- Stay updated on product knowledge, services, and industry trends to provide customers with relevant and timely information.
- Assist in training and onboarding of new team members and contribute to refining customer service processes.
- Participate in ongoing training and development opportunities to enhance skills and knowledge related to customer service and Amann Girrbach offerings.
Qualifications:
- High school diploma or equivalent; associate's or bachelor's degree in a relevant field is a plus.
- Proven experience in customer service or a related role, preferably in the dental or medical device industry.
- Excellent communication skills, both verbal and written, with a strong ability to convey information clearly and effectively.
- Strong problem-solving skills and the ability to think critically under pressure.
- Proficiency in using customer service software and Microsoft Office Suite; experience with CRM systems is a plus.
- Ability to work collaboratively in a fast-paced environment and demonstrate a strong customer-oriented mindset.
- Strong attention to detail, with excellent organizational and multitasking abilities.
- A passion for providing exceptional customer service and a willingness to go the extra mile for our clients.