Company Description
TANATEX Chemicals is dedicated to finding innovative solutions in textile processing to help optimize production and enhance textile quality. Through our expertise, experience, and personalized approach, we aim to be the ideal partner for our clients. Our global network, comprising local subsidiaries, partners, and distributors, is supported by technical experts who provide comprehensive support and specialized knowledge. Our laboratories are focused on tissue analysis and textile processes to ensure cutting-edge solutions for our customers.
Role Description
Tanatex Chemicals USA is looking for a self-motivated customer service representative in our Charlotte NC office. The Customer Service Representative will be responsible for handling customer inquiries, providing exceptional support, and ensuring customer satisfaction. Daily tasks include resolving customer issues, maintaining customer records, and improving customer experiences through effective communication and service.
Qualifications
- Proficiency in Customer Service, Customer Support, and Customer Satisfaction
- Experience in enhancing Customer Experience and ensuring high-quality Customer Service Representatives
- Responsibilities include, preparing documentation, arranging transportation and invoicing, basic accounting practice.
- Excellent communication and problem-solving skills
- Ability to work independently and remotely
- Previous experience in the textile or chemical industry is a plus
- High school diploma or equivalent; further education is a plus